I have extended my extension arm fully and cannot close it. the locking screw is loose ( also removed), but I am experiencing a mechanical block.
I have tried wiggling the arm to attempt to work around the stop blockage without success.
Can you assist me in what might be blocking the arm and what the solution to my problem might be?
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To obtain warranty coverage/service or repairs if you are located within the Continental U.S., you may return the complete product to The Home Depot store nearest you. The Special Services Desk Representative can help you with repair process and procedures of your product. You also have the option of taking your complete product to your nearest Authorized RIDGID Service Center for service or repair. If you are located outside the Continental U.S., you will need to take or send your product in to your nearest Authorized RIDGID Service Center for repair.
If you have the original RIDGID warranty, items purchased 9/1/03 to 1/31/04 you must have the Home Depot receipt for warranty repairs. For RIDGID tools that were registered from 2/1/04 until the present, you would provide your Lifetime Service Agreement (LSA) customer number to the RIDGID warranty center for repairs. For customers that did not registered for the LSA coverage, the purchase receipt or the tools serial number can be used to provide warranty coverage under the standard 3-year warranty that all new RIDGID power tool purchases carry. If you purchased factory reconditioned power tools, they carry a one year warranty with the receipt. With accessories like batteries or chargers, you must provide the Home Depot receipt to the warranty center .
To locate the authorized RIDGID service center that would be closest to you, please copy and paste the link below into your browsers URL line, or you can go to the RIDGID web site at www.ridgid.com and click the Support link and follow the steps to determine your local RIDGID service centers. Please contact your nearest authorized RIDGID warranty service center prior to going there, to insure that you supply all of the needed items to complete the warranty repairs. If there are any questions concerning your warranty coverage, the service center can contact the RIDGID customer service phone staff to have them verify the warranty coverage status, at 1-866-539-1710.
*Your LSA/customer number will be located directly beside your name in your RIDGID product registration account, if you have obtained that coverage for a RIDGID power tool.
1 month ago